The role involves planning, coordinating, and executing software implementation projects in educational settings, configuring solutions, and providing training to administrators and staff. Responsibilities also include offering high-Quality technical support via phone, email, and video conference, diagnosing issues, and collaborating with internal teams to improve system reliability.
Candidates should have experience in software implementation projects and on-Site training delivery, coupled with the ability to quickly master complex financial and educational software, managing multiple projects autonomously. A strong customer service orientation, excellent bilingual communication skills, and practical knowledge of payroll systems, ideally within an educational context, are essential.