This role involves planning, coordinating, and executing software implementation projects, configuring solutions to meet client needs, and delivering structured training programs for administrators and staff both online and in person. Additionally, the incumbent will provide high-Quality technical support, diagnose issues, and collaborate cross-Functionally to resolve complex client problems and improve system reliability.
Candidates must have experience planning software implementations, delivering on-Site training, and resolving technical configuration issues, alongside the ability to quickly master complex software and manage multiple projects independently. Essential requirements include exceptional verbal and written communication skills in both english and french, proficiency in payroll systems (Ideally school accounting/Pension plans like rregop and rrpe), and a strong customer service orientation.