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PointClickCare
Location
Mississauga, Ontario
This role provides frontline support for learning technologies, focusing primarily on customer-Facing case management, troubleshooting access and navigation issues, and day-To-Day platform administration. The coordinator also supports user and content management, ensuring learning materials are accessible and accurate for learners.
Candidates need over 2 years of experience in a customer-Facing support role, demonstrating strong organizational skills and the ability to manage multiple concurrent requests accurately. Essential requirements include strong written and verbal communication skills for explaining technical concepts and the ability to follow established processes consistently.