The service analyst delivers frontline and tier 2 technical support via the service hub, resolving incidents and managing operational areas like user accounts, printing, and software access across the university. This role also involves maintaining accurate documentation, supporting internal coordination, and contributing to process improvements within their service portfolio.
Candidates must possess strong communication and organizational skills, an analytical approach to troubleshooting, and proficiency in learning technical systems, along with familiarity with service desk workflows and account management tasks. A university degree or college diploma in business or administration is preferred, alongside 2–3 years of experience in customer service or it support environments.
Language Resource Worker or Language Teacher - Ucwalmicwts Proficiency/Fluency