Core responsibilities
The it support technician provides second-Level technical support for staff, faculty, and students, handling incidents and requests escalated from the service desk. They perform in-Depth troubleshooting and contribute to projects that enhance service quality and operational reliability.
Requirements summary
Candidates should have a diploma in information systems or a related field, with a preference for a bachelor's degree. They must possess 3-5 years of experience in it support and demonstrate strong communication and analytical skills.
associate degreebachelor degreeProcess ImprovementTime ManagementCollaborationWindowsDocumentationCommunicationTechnical SupportTroubleshootingChange ManagementMentorshipAnalytical ThinkingUser SupportEndpoint ManagementService DeskmacOSITSM Tools
Benefits
- Health Insurance
- Professional Development Opportunities
- Retirement Savings Plan
- Fitness Facilities
- Access to Virtual Therapy