Structure and support online teaching and learning environments as part of the Learning Technology and Innovation Unit.
Create student learning environments using document languages (XML/HTML, RSS, Wiki Markup or other formats) and TRU design standards/templates.
Coordinate with instructional designers to determine presentation, environment, models, and tools.
Compile courses using established course platforms/presentations.
Complete peer review of formatted materials to ensure quality.
Liaise with staff and faculty and collaborate with peers to analyze and determine solutions to technical, communication, and media needs.
Maintain technical integrity of course materials within development and live delivery platforms.
Amend print materials, provide new master print files to Printshop, and develop print-on-demand strategies.
Maintain TRU file management and version control standards across multiple servers and data repositories.
Maintain and update Open Learning databases with accurate information.
Advise and provide technical support to other stakeholders/sections.
Ensure security of sensitive course material and maintain security of digital assets.
Test and evaluate new learning technologies for presentation platforms against established criteria.
Identify opportunities for workflow improvements to enhance efficiency and quality
Requirements summary
Bachelor degree in a related program such as Computing Science, Digital Arts and Design, or Educational Technology.
Two years of directly related experience.
Skill in digital publishing and hand-coding HTML/CSS and web development applications (Wiki Markup, WordPress, Acrobat Pro).
Ability to maintain accuracy and attention to detail and analyze issues to develop solutions.
Excellent verbal and written communication skills for technical information to non-technical audiences.
Strong interpersonal and organizational skills; ability to document workflows and work independently and as a team player.
Ability to meet deadlines and prioritize tasks.
Willingness to learn and instruct others on new techniques.
Strong working knowledge of word processing for large documents (Microsoft Word).
Familiarity with document languages (XML), LMS (Blackboard, Moodle), and syndication tools.
Familiarity with conversion processes between document languages.
Familiarity with PHP.
Knowledge of production and graphics applications (MathType, Photoshop, Fireworks, Illustrator) is desirable
Bachelor degree in a related program such as Computing Science, Digital Arts and Design, or Educational TechnologyXMLWordPressCSSMoodlePHPBlackboardAcrobat ProLearning Management Systems (LMS)Wiki MarkupWorkflow documentationDigital publishingHand-coding HTMLWeb development applicationsRSSDocument languagesSyndication toolsConversion processes between document languagesDigital asset securityFile management and version control
Job description
Application Restrictions For Internal Candidates Only Job Type Support Staff (CUPE) Posting In effect from 15/6/2026 Closing Application Date 26/6/2026 Closing date for internal CUPE applicants 26/6/2026 Applications will be reviewed commencing the “closing date for internal CUPE applicants” and may continue until the position is filled. Internal CUPE applicants must submit their application by 4pm on the “closing date for internal CUPE applicants” for their Seniority to be recognized. Applications received after the "closing date for internal CUPE applicants" will be considered alongside external applicants. Full/Part Time Full Time Support Type Auxiliary (Over 4 Months) Anticipated Start Date 1/8/2026 Position End Date (If Applicable) 31/7/2028 The Hours of work are subject to change depending upon departmental requirements Schedule The hours of work will be Monday to Friday, 7 hours a day, 8:00 am to 4:00 pm (subject to change depending upon departmental requirements) Schedule Description
Duties
The E-Learning Support Technician's key responsibility is to structure and support a variety of current and emerging environments for online teaching and learning as part of the Learning Technology and Innovation Unit under the direction of the Manager, Learning Technology and Innovation. MAJOR DUTIES & RESPONSIBILITIES
Creates Student Learning Environments by utilizing document languages (XML/HTML, RSS, Wiki Markup or other formats) to format and structure course content using TRU design standards and templates.
Coordinates with Instructional Designers to determine appropriate presentation, environment, model and tools.
Compiles courses using established course platforms/presentations.
Completes peer review of formatted materials to ensure quality of student materials.
Liaises with staff and faculty and collaborates with peers by analyzing and determining solutions to technical, communication, and media needs in course development.
Maintains technical integrity of course materials within development and live delivery platforms, amends print materials, provides new master print files to Printshop and develops print-on-demand strategies.
Maintains TRU file management and version control standards across multiple servers and data repositories. Maintains and updates Open Learning databases with accurate information.
Advises and provides technical support to other stakeholders/sections.
Ensures security of sensitive course material to maintain integrity of courses. Maintains security of digital assets.
Open Learning database maintenance
Peer review of formatted materials
Technical support and troubleshooting
Technical communication to non-technical audiences
Microsoft Word for large documents
Production and graphics applications (MathType, Photoshop, Fireworks, Illustrator) (desirable)
Tests and evaluates new learning technologies for presentation platforms against established criteria.
Identifies opportunities for workflow improvements to enhance efficiency and quality of department. REPORTS TO Manager, Learning Technology and Innovation
Qualifications
Education:
Bachelor degree in a related program such as Computing Science, Digital Arts and Design, or Educational Technology EXPERIENCE:
Two years of directly related experience SKILLS, KNOWLEDGE OR ABILITIES RELATED TO THE JOB
Skill in digital publishing, hand-coding HTML, CSS, and web development applications such as Wiki Markup, Word Press and Acrobat Pro
Demonstrated ability to maintain high levels of accuracy and thoroughness with attention to detail including analysis of issues in order to suggest, develop, and apply solutions
Excellent verbal and written communication skills, including the ability to communicate technical information to non-technical audiences, and to recommend solutions to colleagues and stakeholders
Strong interpersonal and organizational skills, including the ability to document workflow processes regularly and the ability to work independently and as a team player
Ability to meet deadlines and prioritize tasks
Willingness to learn and instruct others on new techniques related to job tasks
Strong working knowledge of word processing for large documents, particularly using Microsoft Word
Familiarity with document languages such as XML, Learning Management Systems (LMS) such as Blackboard and Moodle, and syndication tools
Familiarity with conversion processes between different document languages
Familiarity with PHP
Knowledge of production and graphics applications such as MathType, Photoshop, Fireworks or Illustrator is desirable WORKING CONDITIONS
Long periods of time working at computer
General office conditions The salary for the above position is determined by the Collective Agreement with the Canadian Union of Public Employees, Local 4879, as it presently exists. Pay Band $30.68 - $34.09 ( CUPE Grade 08 (90% - 100%) ) Salary rate Please Note: This position may be subject to a 90% salary for the first 560 hours of employment. Location Kamloops, BC CA (Primary) # of Hires Needed 1 Organizational Unit Thompson Rivers University -> Open Learning -> Innovations Diversity and Inclusion Commitment: Thompson Rivers University is strongly committed to hiring based on merit with a focus on fostering diversity of thought within our community. We welcome those who would contribute to the further diversification of our staff, our faculty and its scholarship including, but not limited to, women, Indigenous, Black and People of Colour, persons with disabilities and persons of any sexual orientation or gender identity. Please note that all qualified candidates are encouraged to apply, however applications from Canadians and permanent residents will be given priority. NOTE: To learn more about Thompson Rivers University or living in Kamloops or Williams Lake please visit our Careers website. External Candidates invited to interview will be required to bring a copy of their transcripts to the interview.
