Analysts interact with users via electronic communication to identify and document technical issues, conducting thorough research and implementing solutions by referring to documentation. They are responsible for replicating, diagnosing, and resolving technical problems while creating and updating support cases within defined service level objectives.
Successful candidates must possess strong analytical skills, be creative problem solvers, and demonstrate excellent communication abilities when discussing technical issues with clients of varying expertise. Desired technical skills include writing and debugging sql queries, working knowledge of web services (Soap/Rest), and familiarity with technologies like html, javascript, and microsoft tools.
TERM 1.0 FTE Middle School Grade Seven to Nine (7-8-9) Teacher at Veritas School in Terrace BC