Learning Specialist II

• Description Ready to help revolutionize healthcare for Canadians?
• Our team and what we’ll accomplish together As a key member of the Learning Team at Consumer Health Ops, you'll be working alongside frontline operations leaders, clinical liaisons, and a passionate group of HealthTech professionals who are committed to delivering exceptional training experiences across our national programs supporting TELUS Health MyCare and Home Health Monitoring.
• This is a maternity leave coverage position for 18 months.
• You'll own the full lifecycle of training content — from curriculum design and instructional development to delivery and continuous improvement — ensuring every team member has the knowledge and tools they need to succeed across both lines of business.
• This is a unique opportunity to make a measurable impact on the quality of care Canadians receive by empowering the people behind the platform.
• Our commitment: Better healthcare options for everyone.
• We leverage the power of technology to provide Canadians with better health outcomes — and great training is at the heart of making that possible.
• What you’ll do We are looking for a skilled instructional designer and facilitator who thrives in a fast-paced, collaborative environment.
• You'll be the go-to expert for all things learning and development within Frontline Operations across TELUS Health MyCare and Home Health Monitoring, ensuring training content is accurate, compliant, and impactful.Here’s how:

Qualifications: What you bring

Minimum 2 years of experience in instructional design, curriculum development, or a learning & development role Proven experience designing and delivering training programs for diverse audiences, including frontline and clinical staff Strong proficiency with e-learning authoring tools Experience managing a Learning Management System Excellent written and verbal communication and facilitation skills Solid understanding of adult learning principles and instructional design methodologies Strong project management and organizational skills with the ability to manage multiple priorities High degree of attention to detail and accuracy Proficient in Google Workspace, and collaboration tools Ability to navigate and thrive in a fast-paced, evolving environment A collaborative team player with a passion for continuous improvement and excellence

Great-to-haves

Experience in a healthcare, clinical, or regulated industry setting would be a strong asset Familiarity with medical terminology or clinical workflows would be an asset Previous experience with video production or multimedia content creation Knowledge of training compliance and audit documentation requirements