Customer Support Representative - Nova Scotia

The customer support representative will be responsible for providing high-Quality support to both schools and educators, primarily by resolving and answering queries through email, phone, and text during critical operational hours. Key duties involve managing the support inbox, monitoring internal communications, and contributing to process and knowledge base improvements.

The ideal candidate must possess exceptional written and verbal communication skills, a proactive, detail-Oriented approach, and a strong desire to create an exceptional customer experience, especially for those in the education sector. Experience in customer service or success, along with proficiency in google suite or customer service software, is helpful but not mandatory.