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OCAD UniversityNew
Overview
Act as first point of contact and receptionist for graduate students. Provide support to students and faculty via in-person meetings, drop-ins, information sessions, virtual meetings, emails, and phone calls. Triage and respond to incoming inquiries in the ticketing system. Contribute to and update the SGS Knowledgebase. Provide academic advising services related to course selection, academic status, program requirements, policies, dates and deadlines, and registration. Register students in courses requiring SGS overrides and document override approvals. Maintain accurate student records including advising notes, registration restrictions, and tracking course equivalencies/substitutions. Support the collection and accurate entry of grades. Track student extensions and the collection of change of grades. Collect, process, and file paperwork from graduate students and faculty (academic and finance forms). Support SGS information campaigns including the bi-weekly SGS newsletter and annual thesis/MRP newsletters. Monitor registration, identify and refer off-path students to their Graduate Program Director. Identify students at risk or in crisis and make appropriate referrals to resources and supports. Support admissions and thesis/Major Research Project/Paper (MRP) processes at peak times, including deposits in the Open Research Repository and assisting with GPA calculations. Maintain current knowledge of relevant university policies, procedures, and best practices for student advising. Maintain strict compliance with university regulations regarding privacy and confidentiality. Attend and support SGS and university events such as convocation and orientation as requested. Assist the Director & Associate Registrar, Graduate Studies and Dean, Graduate Studies with other tasks, duties, and special projects as assigned
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Compensation
CA$28 - CA$32 / HOUR
Posted
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