Thompson Rivers University·Kamloops, British Columbia
Provide administrative and exams support for the Accessibility Services Test Centre.
Work with the Exams Supervisor to schedule accommodated exams and assign Accommodation Assistants.
Store exam materials and administer exams; coordinate secure and timely service delivery with faculty and staff.
Support Accommodation Assistants during invigilation, troubleshoot assistive technology and scheduling issues, coordinate breaks, delegate tasks, and assist with training.
Receive visitors, assess student needs, provide exam-related information, maintain paperwork, and refer to appropriate staff/services.
Answer telephone inquiries in a sensitive and confidential manner.
Respond to exam-related inquiries from students, staff, and faculty.
Receive, sort, and distribute mail; type correspondence; maintain Centre keys and handle facility requests and external contractor/production requirements.
Maintain filing systems, compile statistics, and run necessary reports.
Provide database support including maintaining confidential schedules, setting up/maintaining student files, and entering exam details.
Communicate important dates and deadlines to students, faculty, and the TRU community.
Interpret and clarify policies and procedures.
Maintain office supplies inventory and act as liaison for computer/fax/photocopy/software maintenance and repair.
Proofread and edit Centre handouts and forms, standard email responses, web page revisions, and promotional materials.
Track and maintain relevant expenditures to monitor financial activities.
Handle private and sensitive information, problems, and materials while maintaining confidentiality.
Engage in difficult conversations in a confidential, solutions-focused, and caring manner.
Provide services for students facing significant and complex learning barriers
Application Restrictions Open to both Internal and external Job Type Support Staff (CUPE) Posting In effect from 14/7/2026 Closing Application Date 28/7/2026 Closing date for internal CUPE applicants 28/7/2026 Applications will be reviewed commencing the “closing date for internal CUPE applicants” and may continue until the position is filled. Internal CUPE applicants must submit their application by 4pm on the “closing date for internal CUPE applicants” for their Seniority to be recognized. Applications received after the "closing date for internal CUPE applicants" will be considered alongside external applicants. Full/Part Time Full Time Support Type Ongoing Anticipated Start Date 1/9/2026 Position End Date (If Applicable) The Hours of work are subject to change depending upon departmental requirements Schedule The hours of work will be Monday to Friday, 7 hours a day, 8:00 am to 4:00 pm (subject to change depending upon departmental requirements) Schedule Description
Bachelor’s Degree in Education, Information Technology, or a related field.
Three (3) years of related experience at a post-secondary institution working with students with disabilities, including scheduling/operations or examination support.
Experience providing technology support and using assistive technology.
Experience using relational database software and Microsoft Office (primarily Excel and Word), Outlook or similar email systems.
Demonstrated judgement, resourcefulness, and sensitivity in a high-stakes environment.
Demonstrated ability to maintain confidentiality of student information and records.
Ability to communicate effectively verbally and in writing.
Ability to learn new computer databases and software quickly.
Knowledge and demonstrated ability in information technology and assistive technology.
Ability to identify, prioritize, and move between different activities.
Ability to perform electronic word processing at 60 wpm
Market context
In British Columbia, Exams Support Specialist roles in Accessibility Services are typically tied to post-secondary student support needs and exam operations, so demand often follows enrolment and accommodation volumes. These positions are competitive because employers look for both disability-services experience and strong scheduling, technology, and exam-process skills. Review the AI-summarized requirements and benefits here to save time, then confirm your experience with assistive technology and exam coordination matches the posting before applying.