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Location

Burnaby, British Columbia

Salary

CA$53,641 - CA$57,817 / YEAR

Quick overview

  • Providing front-line customer service to applicants and students.
  • Clerical and administrative support to the Admissions department.
  • Scanning and indexing documents.
  • Supporting Advanced Placement and Degree Programs.
  • Data entry and management in Banner system.
  • Maintaining applicant and student files.
  • Handling inquiries via phone, email, and in person.
  • Processing applications and payments.
  • Ensuring data accuracy and timely processing.
  • Participating in records management and FOIPOP compliance

Requirements summary

  • Grade 12 plus up to 1 year post-secondary education in Business, Customer Service or Computer applications.
  • Two years general office experience plus up to 1 year in a similar responsibility role.
  • Experience with large student information systems, preferably BCIT’s BANNER.
  • Proficiency in MS Office.
  • Keyboard skills of 50 wpm.
  • Ability to work under pressure with accuracy.
  • Strong organizational and multitasking skills
Grade 12Up to 1 year post-secondary education in Business, Customer Service or Computer applicationsData entryMultitaskingMS OfficeCustomer serviceProblem-solvingOrganizational skillsCommunication skillsDocument managementBanner system

Job description

Admissions Assistant

Position Details

Position Information

Position Title: Admissions Assistant

Who We Are

At BCIT, putting people at the core of everything we do is paramount. This idea is the foundation of BCIT’s People Vision, which describes the Institute’s goals and priorities in respect to our people. In a complex and uncertain world, it’s vital our people feel valued, supported and connected. BCIT champions a culture of innovation and global progress through people’s imagination and creativity. With a competitive compensation package, great work-life balance, and career advancement opportunities, see why we’ve earned the title of one of BC’s Top Employers for over ten years running.

Position Summary

BCIT’s Registrar’s Office is seeking a temporary, full-time (1.0 FTE) Admissions Assistant. This position is responsible for providing front-line customer service to applicants and existing students of Advanced Placement and Degree programs, and for providing clerical and administrative support to the Admissions department, including scanning and indexing documents using a document imaging system.

Duties & Responsibilities

Duties and Responsibilities

General support: Provides training to other staff on safe and productive use of the document imaging system. Provides relief coverage to Admissions Assistants and APDP during vacation/lunch/term start. Retrieves and replaces files. Prepares admissions packages as required. Provides clerical support to the department as assigned, e.g., word processing, mailing, photocopying, sorting and sending messages, etc. Addresses any additional processing needs of the department, such as any additional scanning or special requests. Admissions Assistance: Collects, opens and distributes incoming mail. Identifies application problems and resolves issues (e.g., applied to the wrong program/level, etc.). Maintains applicant files, including updating applicant information. Prepares applicant files for Officers by pulling and merging existing student records. Prepares labels for files using Intaglio. Maintains a supply of forms and information packages. Advanced Placement and Degree Programs support: Screens all incoming calls, emails and in-person inquiries to determine which inquiries can be answered with general information and which ones require an Officer. Provides information to the customer, including application status, details of outstanding/received documentation, program change/transfer processes and application deadline dates. Provides basic information and referrals to other departments when responding to questions regarding Financial Aid, Student Records, Admissions, etc. Accepts and reviews applications to ensure correctness, supporting documentation and transcripts have been attached, and payment of the application fee is processed. Collects cheques, processes online payments. Performs payment close-out procedures on Banner. Database Records Entry: Enters application information on student information system (Banner) and ensure accuracy of data. Downloads web applications daily onto the student information system. Ensures all applications are inputted accurately and processed in a timely manner. Keeps abreast of specific programs whose acceptance of applications is only for a certain timeframe and specific programs which require all prerequisites and documentation to be submitted by a specific date. Keeps abreast of changes to Banner data requirements. Block registers students, withdrawal of students, change programs as requested. Inputs student data and name changes, maintain current student address information. Processes returned mail. Document Imaging Duties: Prioritizes and schedules jobs, obtains needed supplies, and sorts and organizes master files. Scans and converts hard-copy originals into digital source documents. Opens mail/faxes and organizes for scanning. For re-admitted students, removes documents from paper files and determines whether a document is to be scanned or shredded in accordance with an approved retention schedule. Shreds paper documents that have been culled and checked. ID searches each submitted document and writes ID on top of each document. Date stamps documents. Monitors and inspects all images to ensure quality is optimized; straightens and cleans up images for re-scanning when necessary. Prepares and manages a daily batch to track all files. Periodically produces a frequency count for accountability reporting. Indexes images to the appropriate student and categorizes documents according to document type. Submits scanned paper originals to the Admissions Officer for processing and/or sends an email to the Admissions Officer for follow-up.

Other

  • Participates in Records Custodian training and remains current with record-keeping practices, policies, and procedures (both BCIT and FOIPOP). Undertakes the duties and responsibilities of Records Custodian in compliance with
  • FOIPOP and
  • Institute policies and procedures, including: maintaining index and retrieval system of office files through the Directory of Records Database (DRDB), or appropriate alternative; procuring file folder labels through the (DRDB), or appropriate, indicating the classification to which files belong; filing incoming documents into the records management system to support the business process; and, as appropriate, assisting other office staff with proper security levels to identify and retrieve active records. Undertakes related duties as assigned, consistent with the job grade of this position.

Qualifications

Definition: The qualifications section for this position was developed using the approved job evaluation plan, agreed to between the BCGEU and BCIT. The qualifications represent the minimum qualifications required in the future (i.e. to be reflected in job postings) and do not reflect the incumbent’s existing qualifications.

Education

Grade 12 plus up to 1 year post-secondary education in Business, Customer Service or Computer applications.

Experience

  • Requires two years general office experience plus up to 1 year experience in a position of similar responsibility.
  • Software/Computer
  • Application(s) and
  • Expertise: Must have working experience with a large student information system, preferably BCIT’s BANNER system. Proficiency using MS Office. Document Management experience an asset.
  • Communication/Interpersonal
  • Skills: Ability to work under pressure with accuracy and initiative is essential. Must be customer-service oriented with an emphasis on excellent interpersonal, communication skills as well as the ability to work independently and as a team member.
  • Administrative
  • Skills: Accurate keyboard skills of 50 wpm. Must be able to multitask and problem-solve. Excellent organizational skills with the ability to prioritize and meet tight deadlines. Ability to extract, interpret and analyse data quickly and efficiently. Ability to work at a computer for extended periods and pay close attention to detail.

Additional Information

Benefits – Why you’d love working with us Competitive pay Minimum of fifteen days of vacation prorated per year Competitive employer-paid extended health and dental plan including access to a Health Care Spending Account of up to $325 if eligible! Defined benefit pension plan with employer contributions Flexible hybrid work arrangements available Professional Development funds and resources Access to most BCIT Flexible Learning courses free of charge Wellness and Employee Assistance programs Complimentary membership with free access to the Fitness Centre, Gymnasium, and more Eligibility requirements apply, benefits may vary depending on the employee group the position belongs to and whether the position offered is temporary or part-time. For more information on our generous benefits, click here! BCIT is committed to the principles of equity, diversity & inclusion and to promoting opportunities in hiring for systemically oppressed groups who have been excluded from full participation at BCIT and the larger community. This includes Indigenous Peoples, women, racialized persons, persons with disabilities and those who identify as 2S/LGBTQIA+. All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority. Persons with disabilities who require accommodation for any part of the application or hiring process should contact us using our contact form. Please note that all applications must be submitted via the careers page portal. Applications submitted through the contact form will not be accepted. For additional information, please visit our frequently asked questions (FAQs) page and see how we hire. The British Columbia Institute of Technology acknowledges that our campuses are located on the unceded traditional territories of the Coast Salish Nations of xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səl̓ilwətaɁɬ (Tsleil-Waututh).

Salary Range

Salary Grade 5: $53,641 - $57,817 per annum.

Additional Salary Information

External hires are initially placed at the minimum of the salary range with set progressions to the maximum as per the Collective Agreement. Salary prorated based on percentage and term of appointment.

Position Details

Posting Category

Administration Department 2 Registrar's Office Division Campus Location Burnaby campus Bargaining Unit BCGEU Support Staff Job Status Auxiliary in Temporary Appointment (BCGEU SS Only) Full-Time/Part-Time Full-Time Number of Vacancies 1 Anticipated Start Date 07/06/2026 Anticipated End Date 06/25/2027

Competition Information

  • Competition Number 26B025 Competition Open Date 06/03/2026 Competition Close Date 06/14/2026 Open Until Filled? No Quicklink for Posting https://careers.bcit.ca/postings/10411 Supplemental Questions Required fields are indicated with an asterisk (*).
  • What is the highest level of education attained? Successful candidates may be required to submit official transcript(s) from the granting institution for verification. GED High School Diploma Certificate Diploma Associates Degree Bachelors Degree Masters Degree PHD
  • How many years of experience do you have in this type of position? 0-1 1-2 3-5 6-9 10+
  • New employees to BCIT are initially placed at the minimum of the salary range with set progressions to the maximum as per the Collective Agreement. The salary is prorated based on percentage and term of appointment. Please select which statement best describes your situation: I am a current BCIT employee, this is not applicable to my situation. I am not a current BCIT employee and would be satisfied with placing at the minimum of the indicated salary range. I am not a current BCIT employee and would not be satisfied with placing at the minimum of the indicated salary range.
  • All positions at BCIT require on campus presence at the applicable campus location(s). This means the successful candidate must be able to and willing to relocate to the Lower Mainland. Please select from the following that best describes your situation: I currently reside in the Lower Mainland I do not currently reside in the Lower Mainland, however I am willing and able to relocate if found to be the successful candidate I do not currently reside in the Lower Mainland and I am unwilling to relocate Documents Needed to Apply Required Documents Resume Cover Letter Optional Documents

Benefits

  • Competitive pay
  • Defined benefit pension plan
  • Extended health and dental plan
  • Minimum of fifteen days of vacation prorated per year
  • Health Care Spending Account of up to $325
  • Flexible hybrid work arrangements
  • Professional Development funds and resources
  • Wellness and Employee Assistance programs
  • Free access to Fitness Centre and Gymnasium
  • Access to BCIT Flexible Learning courses