University of British Columbia·Vancouver, British Columbia
The position provides comprehensive administrative support for the Postgraduate Education Program, including managing resident evaluations, coordinating recruitment processes, and organizing committee meetings. It also involves maintaining program websites, preparing documentation for accreditation surveys, and assisting with various resident lifecycle activities.
Staff - Union Job Category CUPE 2950 Job Profile CUPE 2950 Salaried - Sr Program Asst-Med Ed (Gr8) Job Title Sr. Program Assistant Department Postgraduate Vancouver IM Education Support | Department of Medicine | Faculty of Medicine Compensation Range $4,739.00 - $5,102.00 CAD Monthly Posting End Date August 9, 2026 Note: Applications will be accepted until 11:59 PM on the Posting End Date. Job End Date August 23, 2027 At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
The position provides administrative support for the Postgraduate Education Program in the Department of Medicine at the Vancouver General Hospital Site.
The Internal Medicine Training Program is the largest centralized program in the Faculty of Medicine with 50+ new positions available each year making this program the second largest in the country.
With the ongoing expansion of the medical school into distributed sites within the province the program will continue to increase in size.
This is a large program and operational demands are high and require a strong understanding of the systems and policies across the Program, the University, and the Faculty of Medicine.
Position liaises with physicians in the communities and distributed sites as well as interacts with various private accommodation facilities.
This position is responsible for dealing with sensitive and confidential issues as well as exercising judgment and tact when dealing with many situations.
The position reports directly to the Vancouver Postgraduate Program Manager and is supervised by the Program Coordinator. Takes work direction and programmatic support to the Program Director, Associate Program Director, Curriculum Development and to the Associate Program Director, Evaluations & Remediation. The position interacts with Faculty, Residents and the Faculty of Medicine Postgraduate Deans' Office. Position liaises with physicians in the communities and distributed sites as well as interaction with various private accommodation facilities.
Responsible for WebEval, overseeing 3,260+ resident ITERs and 5,500+ evaluations of Faculty/Services, assisting external staff with edits, keeping system links current, troubleshooting issues, and informing the Program Coordinator, Manager, and Associate Program Director of any low-performance evaluations. Works with the Program Director on maintenance and updating of rotation objectives and rotation specific ITERs. Organizes and coordinates the annual Lead Resident recruitment process, serving as the primary point of contact for applicants and scheduling interviews for six Lead Medical Resident positions each year. Compiling and creating reports as necessary. Manages the maintenance and updating of their assigned sections of the Elentra website. Assists with preparing documentation for Royal College on-site surveys and internal reviews, and organizes on-site visit arrangements as needed. Acting as a resource for the program and answers all program related questions. Coordinates annual resident lifecycle processes, including resident file management and archiving, email distributing list creation, resident composite photo preparation, promotion processing through One45, resident profile maintenance in Elentra, and onboarding activities for incoming residents.
Coordinates all aspects of the PGY-1 The Canadian Resident Matching Service (CaRMS) interviews, including monitoring electronic applicant files, managing and implementing the web-based Interview Administration System, assisting with the short-listing of approximately 750 applicants, compiling marks, booking Zoom sessions, and arranging roughly 450 interviews with applicants, faculty, and the Lead Resident over a three-week period. Oversees annual Visa Trainee interviews to ensure eligibility criteria are met and liaises with the Postgraduate Medical Education office to facilitate offers and manage any process changes. Coordinates monthly Residency Training Committee (RTC) and Residency Program Committee (RPC) meetings, including preparing agendas, communicating with committee members, attending early-morning meetings, taking and transcribing minutes, and managing annual resident representative appointments. Coordinates quarterly Clinical Teaching Unit (CTU) Director meetings, including preparing agendas, communicating with committee members, attending meetings, and transcribing minutes. Organizes all aspects of the annual Resident Research Day, including creating and developing the program, collecting abstracts and presentations, coordinating adjudicators, booking the venue, arranging catering and technical support, and tracking the budget. Attends and assists as required at all academic resident events including the ACP exam, Annual Whistler Conference, Annual Resident BBQ, and other events as necessary.
General
Administrative
Support: Assists residents with various letters, including PGY level confirmations, bank or salary letters, Out-of-Province elective letters, and other documentation as needed. Assists the Program Director and residents with the preparation and processing of paperwork for hospital reference checks, credentialing, and clinical associate licensing. Distribution of End of Training Certificates annually. Distributes communications from the Postgraduate Medical Education office to residents and faculty. Maintains and updates the job procedures manual as needed. Performs other related tasks and projects as required.
Consequence of Error/Judgement
This position must work with tact, discretion, and confidentiality concerning resident records and personal information. The Senior Program Assistant is expected to exercise tact and discretion when responding to inquiries from external agencies and individuals and is expected to consult with the Vancouver Manager on complex issues. Consequences of indiscretion and unprofessional attitude could reflect negatively on the Internal Medicine Program, PGME Dean’s Office, the Department of Medicine, the Faculty of Medicine, and the University.
Work is done primarily independently. However, consults the Vancouver Program Manager or Program Coordinator with new or complex problems.
No formal supervision is given, but the role may assist in training new staff on work procedures and may oversee the work of students or temporary staff.
Candidates are expected to have a high school diploma and a two-year post-secondary diploma, with four years of related experience in a medical or office setting. Strong computer proficiency, excellent organizational skills, and the ability to handle sensitive information with discretion are required.
Market context
In British Columbia, senior program assistant roles are typically tied to steady demand in healthcare and other public-facing organizations that rely on accurate coordination and confidential administrative support. These positions are competitive because employers often look for a mix of post-secondary training, several years of related medical or office experience, strong computer skills, and discretion with sensitive information. Review the AI-summarized requirements and benefits on this platform to save time, then tailor your application to show scheduling, records, and communication experience.